April 15, 2020
To our Valued Customers and Employees,
This is an update to the letter issued on March 20, 2020. As mentioned in that letter Fairgreen Sod Farms is committed to the Health and Safety of our employees, their families, our customers and the community. In order to ensure everyone’s safety we have made considerable adjustments to our operation.
We have closed our offices to the general public, while still offering call ahead, contactless, curbside pickup. Customers are asked to remain in their vehicles and call the office in order to be loaded. All of our deliveries are now contactless and paperless. Orders are taken over the phone or online, receipts are emailed to our customers and customers are asked to mark the spot for their deliveries and are respectfully asked to avoid talking to or approaching our drivers.
We also continue to clean and disinfect commonly touched surfaces, have made
accommodations in our office to ensure staff is able to social distance from each other, including having
some staff work from home.
We feel that we are able to safely and easily provide products to our customers during these unprecedented times. We can’t do this alone and truly appreciate our customers commitment to the same goal and ask for their patience and understanding as our regular business practices have changed. We feel that providing people a way to get out of their homes, enjoy the outdoors and work to improve their own properties has the ability to provide some much need exercise and mental health.
The grass will be greener on the other side and we are trying to do our part to ensure it is,
Thank you and stay safe,
The Management and Staff at Fairgreen
March 20, 2020
To our Valued Customers,
In response to the current Covid-19 Pandemic, we have made the decision to close our offices and yards in Markham and Oro-Medonte to the general public for the next 14 days. While we fully understand this may create challenges for you and/or your business, we believe it is essential for us and everyone in Ontario to do their part to slow the spread of Covid-19.
During the next two weeks our website and online store will remain open allowing you to pre order your sacks of garden soil, top soil, mulch and aggregates. As it currently stands, we are planning to start deliveries of our sacks on April 8th, but we will re-evaluate the situation once we get closer to this date.
The advantage of our sack of soil system is that our customers do not need to come into physical contact with our staff. You can place your orders online or by phone, we can email you a receipt, you tell us where you would like it placed and simply mark the spot. Our drivers will pull up, find the spot you have marked and drop off the sack. It’s that SIMPLE!!!
Sod is not normally ready to sell until the end of April. At this point we are still fertilizing our fields as we normally would at the start of any season and our expectation is to have sod available as soon as the weather permits. Once again this is an ever-changing situation and we will keep you up to date as much as possible.
Please note that during this time we will have the ability to answer your calls, check voicemail and respond to your emails. Please feel free to reach out to us at 905-640-9090 or email@example.com. You can also follow us on Twitter, Instagram and Facebook @fairgreensod for the latest updates.
Thank you for your patience and understanding in this difficult time,
The Staff and Management at Fairgreen Sod Farms